Refund Policy

Thank you for choosing Cruzen Digital for your digital marketing and e-commerce solutions. We aim to provide excellent services with a commitment to customer satisfaction. Please read our refund policy carefully to understand the terms and conditions regarding refunds.

Refund Policy:

At Cruzen Digital, we prioritize customer satisfaction and aim to deliver exceptional service. However, due to the nature of our business, refunds are subject to the following conditions:

Eligibility for Refunds

Refunds may be granted only if the service is not initiated or delivered as per the agreed terms and timeline.

Clients may request a refund within 3 to 7 days of making the payment.

Refunds will be applicable in the following situations:

100% Refund – If the client informs us within 3 days of the service or 50% Refund – If the client informs us within 7 days of the service.

Refund requests must include a valid reason so that our team can review the case thoroughly and fairly.

Refunds will be considered only in cases where Cruzen Digital has been unable to provide the agreed service or deliver the committed work as outlined in the agreement. This includes situations where

Service Not Provided- Cruzen Digital has been unable to deliver the agreed-upon service as per the terms of the engagement.

Service Not Delivered – In the case where our team are unable to fulfill the agreed-upon service, despite our commitment to deliver

Non-Refundable Cases

Services already rendered or work completed will not be eligible for refunds.

Customized or tailored services, such as Amazon listing optimization, branding work, or special consulting projects are non-refundable.

If any delays, interruptions, or issues arise due to client-side factors such as incomplete documentation, lack of timely communication, or delayed approvals, refunds will not be applicable.

Change of Mind – Refunds will not be provided simply because the client changes their mind or decides to discontinue the service after it has started.

Client-Side Delays or Issues – If delays, interruptions, or incomplete results occur due to client factors such as:

Not providing required documents or information on time

Delayed approvals or feedback

Lack of communication or unresponsiveness

Refund Process

To initiate a refund request, clients are kindly requested to email us at info@cruzendigital.com, along with the payment receipt and a clear explanation of the reason for the refund.

Refund evaluations will be completed within 7 business of receiving it.

Approved refunds will be processed through the original payment method within 15 to 30 business days after the deduction & charges like Account Handling Charges, Gateway Charges etc.

Cancellation Policy

Cancellation requests for ongoing monthly subscriptions or retainers must be made at least 15 days in advance of the next billing cycle.

Partial refunds for unused services during an active subscription period are not offered.

Contact Us

For questions or concerns regarding our refund policy, please reach out to us at info@cruzendigital.com.